Supportive Services Unit Supervisor

TITLE:            Supportive Services Unit Supervisor

DEPARTMENT:      Department of Human Services DHS/Achieving Reunification Center

REPORTS TO:         ARC Program Manager



The Achieving Reunification Center (ARC), a non-profit entity, has served parent/caregivers(P/C)  with children placed in an out-of-home placement through the Department of Human Services since 2005.  The vision of the Achieving Reunification Center (ARC) is that all families with children in out-of-home placement have access to case management services, resources, and support to achieve timely family reunification.


The Supportive Services Unit Supervisor (SSU) is responsible for the overall delivery of ARC support services.  The primary objective of the Supportive Services Unit is to ensure P/C access to resources to both address reunification barriers and develop a plan for self-sufficiency.   The Supportive Services Unit Supervisor will create and manage a service delivery system through contractual relationships, ARC staff, partnerships, and collaborations to provide supports in the following service areas: Case Management, Behavioral Health, Housing Supports, Income Supports, Workforce Development, and Parenting Education/Skills.    The Supportive Services Unit Supervisor will be responsible for regular convening of subcontractors and partner agencies, monitoring performance outcomes and benchmarks, recommending changes as needed, and preparing weekly, monthly and year-end reports.   The Supportive Services Unit Supervisor will have direct supervisory responsibilities for the ARC Housing Specialist, Workforce Development Coordinator, Parent Support Specialist, and other ancillary staff.  As a member of the ARC management team, the Supportive Services Unit Supervisor supports the daily operations of ARC as needed and participates in overall strategic planning and evaluation.   The Supportive Services Unit Supervisor is responsible for building relationships with the assigned DHS/ARC Liaisons, related Community Umbrella Agency (CUA) Social Worker staff to maintain program-specific resource networks to effectively address P/C needs.  

Duties and responsibilities

Responsible for the direct supervision and evaluation of the day-to-day work of the ARC Housing Specialist, Workforce Development Coordinator, Parent Support Specialist, and other ancillary staff;
Provides a review of case narratives, related case planning documents, and parent participation levels.
Assists reporting staff  in operationalizing new processes and program innovations;
Ensure reporting staff comply with annual staff development plan including adherence to required staff training hours;


  • Assists in managing  ARC’s relations with subcontracted agencies delivering support services including negotiating contracts, scopes of services, and program-specific outcomes;

  • Uses program outcome data to help drive and improve service delivery;

  • Develop internal protocols to ensure continuous communication about parent outcomes and participation levels in support services; Able to integrate related practice models and frameworks to address P/C service participation and retention and completion levels

  • Works to remain current of new evidence-based practices to effectively address reunification barriers and achieve safety, well-being, and permanency for children and families;

  • Work collaboratively with Program and Operations Manager to investigate, provide guidance and resolve any issues arising from individual P/C participation in ARC support services;

  • Support ARC marketing, outreach, P/C engagement, and retention strategies as needed; and

  • Participates in grant writing and other resource development activities.



  • Masters Degree in Social Work, Psychology, Human Services or related field required.  A combination of a Bachelor’s Degree with a concentration in Social Work, Psychology, Human Services, or a related field will be considered.

  • Demonstrated knowledge of program evaluation methods and procedures;

  • Demonstrated supervisory experience;

  • Ability to conceptualize, implement and evaluate new projects.

  • Knowledge of social services, child welfare, and family systems services.  Knowledge of Philadelphia Department of Human Services and Community Umbrella agencies preferred;

  • Demonstrated ability to work independently and in a team environment;

  • Strong written, analytical, organizational, presentation, and problem-solving skills;

  • Highly organized with the ability to effectively manage time and respond to deadlines;

  • Must be accurate and detail-oriented;

  • Experience facilitating public meetings and other public forums;

  • Strong interpersonal skills, respectful and courteous nature;

  • Ability to attend evening and weekend community events and meetings

  • Excellent listening and communication skills;

  • Proficiency in Microsoft Office Suite;

  • Current driver’s license and good driving record; and

  • Perform other duties as assigned.


ARC is an Equal Opportunity Employer
Background clearances (child abuse and criminal record) are required.